Terms of Service

• This Agreement constitutes a legally binding framework between IQ Hosting (the "Company") and the Client who uses any of the Company's services, including hosting, domains, servers, licenses, and technical support. By using any of our services, you acknowledge and agree to be fully bound by all terms and conditions set forth herein.
• "Company," "we," or "us": Refers to IQ Hosting.
• "Client" or "you": Refers to any individual or legal entity using our services.
• "Services": Includes hosting, domains, servers, technical support, and any additional services listed on the Company's website.

• Any individual or legal entity is eligible to use our services unless prohibited by applicable local or international law.
• By using the Services, you confirm that you are legally capable of entering into a binding agreement. If you are acting on behalf of an organization, you affirm that you are legally authorized to enter into this Agreement on its behalf.

• By using any of IQ Hosting's services, you expressly agree to these Terms.
• The Company reserves the right to modify these Terms at any time, and updates will be published on the official website.
• Your continued use of the Services after any modification constitutes your implicit acceptance of the updated Terms.

IQ Hosting provides a range of consumer electronic services categorized as follows:

• Hosting Services:
  • Shared Hosting.
  • Reseller Hosting.
  • Virtual Private Servers (VPS Hosting).
  • Dedicated Servers.
• Domain Services:
  • Registration of new domain names.
  • Management of DNS and WHOIS settings.
  • Domain renewal (manual or automatic).
  • Domain transfer between registrars.
• Software and Licensing Services:
  • Provision of licenses for hosting management systems and software associated with the provided services.

• The Client agrees to use the Services solely for lawful and legitimate purposes. The Client is strictly prohibited from engaging in, including but not limited to, the following activities:
  • Using the Services for money laundering, financial fraud, or funding illegal activities.
  • Impersonating individuals, organizations, government entities, or engaging in any form of false representation.
  • Attempting to breach the Company’s systems, bypass security mechanisms, or perform any form of infrastructure vulnerability testing without authorization.
  • Engaging in any activity classified as a cybercrime, including social engineering, phishing, or Distributed Denial-of-Service (DDoS) attacks.
  • Hosting or distributing content that violates applicable laws, including threats, incitement to violence, terrorism, or endangerment of public safety.
  • Publishing or hosting content that intentionally insults religions or religious symbols in violation of applicable laws.
  • Sending unsolicited emails (SPAM) or conducting unauthorized promotional campaigns.
  • Uploading or distributing malicious software, viruses, or hacking tools intended to target third-party systems.
  • Hosting content that infringes intellectual property rights, including copyrights and trademarks.
• The Company reserves the right to suspend or terminate the Service immediately, in whole or in part, without prior notice, if any of the above terms are violated, at its sole discretion.

• The Client must provide accurate, complete, and up-to-date information when creating an account and is responsible for keeping this information updated.
• Providing false, inaccurate, or impersonated information is strictly prohibited and constitutes a serious violation.
• The Client is responsible for maintaining the confidentiality of login credentials (username, password, two-factor authentication codes) and must not share them with any third party.
• The Client bears full responsibility for all activities performed through their account, including actions, orders, and any unauthorized use resulting from negligence.
• The Company may temporarily restrict access if a security risk is suspected, until the user’s identity and account integrity are verified.
• The Company is not liable for data loss or account misuse resulting from the Client’s negligence or failure to implement appropriate security measures.

• The Company is committed to protecting the personal data provided by the Client and processing it in accordance with the highest security standards.
• Client data will not be shared with any third party without explicit consent, except in response to an official request from a competent judicial authority.
• Data is stored in a secure environment in accordance with data protection practices and is used solely for providing or improving the Services.
• The Client has the right to request a copy of their data or request correction or deletion, subject to applicable laws.
• The Client’s acceptance of these Terms constitutes implied consent to the collection and use of data as described above.

• The Company provides an automated daily backup system for Shared Hosting and Reseller Hosting services, retaining only two backups from the last two previous days.
• Backups are stored on separate, secure servers outside the primary production environment to ensure maximum protection and restoration flexibility.
• Backup operations are performed at specific times during the day and are centrally managed by the infrastructure teams.
• The Company does not provide any explicit guarantee regarding the successful restoration of data; the backup service is offered as an additional assistance measure only.
• The Client is solely responsible for maintaining independent external backups of critical or sensitive data.
• Backup restoration is available upon official request and will be performed only if the requested version is available and does not conflict with usage terms or security policies.
• VPS and Dedicated Server services do not include backups unless the Client subscribes to an additional backup service.
• The Company is not responsible for data loss resulting from intentional deletion by the Client, security breaches, or misuse of the account or configurations.

• This policy applies to Shared Hosting and Reseller Hosting plans only, which include allocated resources such as CPU, RAM, processes, and I/O as specified in each plan’s description.
• Exceeding allocated resources does not automatically suspend the account, but may impact performance or result in temporary functionality restrictions.
• A maximum of 200 outgoing emails per hour is allowed for each account under Shared Hosting and Reseller plans. Once this limit is reached, email sending is automatically blocked until one hour passes from the time of the 200th message.
• In cases of repeated or excessive resource usage that affects server stability, the Company reserves the right to require an upgrade or apply additional restrictions to maintain the stability of the shared environment.
• These limitations do not apply to VPS or Dedicated Servers, which receive fully dedicated resources according to the selected plan. However, Clients must still comply with the Acceptable Use Policy, particularly regarding SPAM restrictions.
• The Company reserves the right to monitor resource usage and take necessary technical actions to maintain server stability and integrity.

• The Company enables Clients to register domain names through its platform. Domains are registered under the Client’s name using the information they provide, which the Client is responsible for keeping accurate and updated.
• The Client is responsible for maintaining the validity of their domain through periodic renewal, with the option to enable automatic renewal to avoid service interruption.
• Renewal notifications are sent to the email associated with the account 30 days, 15 days, 7 days, and 1 day before expiration.
• If the domain is not renewed, it enters a 15-day Grace Period during which it may be renewed without additional fees, followed by a 15-day Redemption Period subject to additional fees.
• After the Redemption Period, the domain may be permanently deleted or auctioned by the registry, and the Company does not guarantee recovery beyond this point.
• Domain transfer to another provider is available after 60 days from initial registration or previous transfer, and requires unlocking the domain and providing the EPP code.
• The Client must not use domains registered through the Company for illegal activities or in violation of trademark or copyright laws.
• The Company provides a full management interface for DNS settings, WHOIS, domain lock, and related controls within the Client’s dashboard.
• The Company is not responsible for domain loss resulting from the Client’s failure to renew or maintain accurate contact information.

• All services must be paid for in advance before activation. The Company does not provide any free trial periods.
• Invoices are issued periodically based on the service type (monthly, yearly, or otherwise) and sent to the email address registered in the Client's account.
• Multiple payment methods are available, including bank cards, e-wallets, and approved bank transfers.
• Up to four automated email notifications are sent to remind the Client of service renewal, starting 30 days before the due date.
• Invoices must be paid before the specified due date to avoid service suspension.
• In the event of late payment, the service is suspended immediately on the due date without additional notice.
• The Company provides a 7-day grace period during which the service may be restored by paying the outstanding amount without late fees.
• If the grace period expires without payment, the service is considered terminated, and its data may be permanently deleted without any obligation to retain it.
• The Company does not guarantee the retention of any data or files after service termination.
• The Client may request service cancellation at any time through the control panel. Refund eligibility is subject to the Refund Policy, and no payments are refunded after the specified guarantee period has expired.
• The Company reserves the right to modify service pricing.

• The Company allows Clients to request a refund within a 30-day guarantee period from the service activation date, without the need to provide justification, provided the service falls within the eligible categories.
• Refunds apply only to Shared Hosting and Reseller Hosting services. VPS, Dedicated Servers, and custom services such as design, development, or software licenses are not eligible for refunds.
• Domain registration, renewal, or transfer services are strictly non-refundable due to the irreversible nature of these operations.
• Refunds are issued using the same payment method originally used by the Client, unless otherwise agreed.
• Clients are not eligible for a refund after the guarantee period ends or if the service was terminated due to a violation of the Terms of Use.
• The refund policy does not apply to accounts terminated for severe violations of the Terms of Use or involvement in illegal activities.
• The Company reserves the right to refuse repeated or suspicious refund requests that may indicate misuse.

• The Company provides specialized technical support for hosting and domain services through the following channels:
  • Ticketing System (the official channel for technical communication).
  • The Company's official email as listed on the Contact Us page.
  • Live Chat on the Company's website during official working hours.
  • Instant communication channels such as phone or WhatsApp, which are considered part of the official support channels.
• Technical support includes:
  • Troubleshooting issues related to hosted services (connectivity, performance, server errors).
  • Assistance with email setup, database configuration, and control panel management.
  • Responding to customer inquiries regarding billing, renewals, and service configuration.
• Technical support does not include:
  • Programming, development, or code modification services.
  • Installation or customization of third-party themes or plugins.
  • Support for third-party applications not directly related to the Company's servers.
• Response times:
  • Technical tickets are answered within 30 minutes to 6 hours under normal circumstances.
  • Emergency cases (such as complete service outages) are handled immediately based on priority.
• The Company reserves the right to request identity or ownership verification before carrying out any sensitive action such as changing email addresses, transferring services, or restoring accounts.

• The Company guarantees a monthly uptime of no less than 99.9% for Shared Hosting, Reseller Hosting, VPS, and Dedicated Server services.
• Uptime is calculated based on monitoring conducted by the Company's certified infrastructure providers, excluding scheduled maintenance periods or force majeure events.
• If the actual uptime falls below the stated level, the Client is entitled to compensation according to the following schedule:
  • From 99.0% to 99.8%: A credit equal to 5% of the monthly service fee.
  • From 98.0% to 98.9%: A credit equal to 10% of the monthly service fee.
  • Below 98.0%: A credit equal to 25% of the monthly service fee.
• Compensation does not apply to outages caused by Client-side errors, misconfigurations, third-party application issues, or external attacks.
• The Client must submit an official request for compensation within 7 days of the incident, including precise details of the outage.
• Compensation is granted in the form of account credit and cannot be redeemed for cash or used outside the Company's platform.
• The Company reserves the right to update SLA terms based on technical or operational changes, with prior notice to Clients.

• The Client may terminate their account at any time through the control panel or via an official request. Refund eligibility is subject to the Refund Policy where applicable.
• The Company reserves the right to suspend or terminate the account without prior notice in the following cases:
  • Violation of the Terms of Use as stated in the Acceptable Use Policy (AUP) and Prohibited Activities.
  • Breach of security policies or causing technical harm to the infrastructure, at the Company's discretion.
  • Failure to pay invoices after the grace period has expired.
  • Receiving an official request from a judicial or regulatory authority.
• If the service is terminated due to a violation, the Client is not entitled to any compensation or refund.
• Upon service termination, the Client may request a backup of their data within 7 days from the termination date, provided that the backup is available and the request does not conflict with the AUP.
• Accounts with no active services for 60 days may be subject to automatic deletion without prior notice.

• The Company is committed to respecting intellectual property rights and strictly prohibits the use of its services to host or distribute any content that infringes copyrights, trademarks, or authorship rights.
• The Client bears full responsibility for any content they upload or host through the Company's services.
• If the Company receives a verified intellectual property infringement notice (under laws such as DMCA or equivalent), it reserves the right to suspend or remove the infringing content immediately pending review.
• Any affected party may submit an abuse or infringement report through the official communication channels. The report must include:
  • The reporter’s information and proof of ownership.
  • A detailed description of the infringing content and its location.
  • Legal evidence confirming the ownership rights.
• The Company reserves the right to request additional information before taking action and may reject incomplete or malicious reports.
• If the violation is confirmed, the Client must remove the content immediately or provide a legal response. Additional actions may be taken, including account suspension or full termination.

• The Company shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to: natural disasters, fires, floods, riots, wars, international internet outages, or infrastructure failures by service providers.
• In all cases, the Company's financial liability is limited to the amount paid by the Client for the service during the 30 days preceding the incident giving rise to the claim.
• The Company shall not be liable for indirect or consequential damages, loss of data, or loss of profits resulting from the use or inability to use the services.
• The Client acknowledges that they use the services at their own risk and that the Company provides them on an "as-is" and "as-available" basis without any implicit or explicit warranties except as expressly stated in this document.
• The Company is not legally or financially responsible for any content uploaded, published, or shared by the Client through its services. This includes, without limitation: stored data, hosted websites, and downloadable files.

• The Company relies on the email address registered in the Client's account as the official method for communication and sending notifications.
• The Client is responsible for ensuring that their email address is accurate and updated when changed.
• Notifications sent to the registered email address shall be considered received 24 hours after sending, unless proven otherwise.
• Additional communication methods may be used for support or emergency purposes, such as phone or WhatsApp, but they do not replace email as the official channel unless explicitly stated by the Company.

• This document constitutes the entire agreement between the Client and the Company regarding the use of the services.
• If any provision of these Terms is found to be unenforceable or legally invalid, the remaining provisions shall remain valid and enforceable.
• No delay or failure by the Company to exercise any of its rights shall be interpreted as a permanent waiver of that right.
• The most recent version of these Terms is the official and binding reference and supersedes all previous versions.

• The Company reserves the right to amend these Terms and Conditions at any time, and the amendments become effective immediately upon publication on the official website.
• The Client’s continued use of the services after the amendments are published constitutes implicit acceptance of the updated Terms.
• In the case of substantial amendments that affect the core contractual relationship, the Client will be notified via the registered email address.
• The Client is advised to review these Terms periodically to stay informed of the latest updates.